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Lost money to a cyber fraud? Call 1930 now and file at cybercrime.gov.in. The first hour matters.

What to do, step by step →
Cyber Crime Help Desk An initiative from Kramate for Society

Individuals

It happened. Here is what we do next.

Most people who contact us have already called 1930 or are about to. What they need is someone who has seen this exact scam before, knows what the bank and police will ask for, and will stay with the case while the official process grinds on.

Official reporting is free and comes first: call 1930 and file at cybercrime.gov.in. What we add is experience and follow-through: the complaint written so a bank officer acts on it, the evidence preserved so it stands up later, the right regulator contacted when the bank stalls, and a plain explanation of what a realistic outcome looks like.

We do not promise to recover money. Nobody honest can. We do make sure every step that can help is taken, in the right order, and in time.

Services

Online financial fraud response

Money gone through UPI, net-banking, card or wallet. We get the complaint, bank dispute and regulator escalation right, in the order and at the speed that gives frozen money a chance.

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Digital arrest response

A caller claiming to be police, CBI, ED, customs or TRAI kept you on video and made you transfer money. We stop the pressure, file the right complaints and handle the bank and the follow-up calls.

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Sextortion and blackmail response

Someone has an intimate image or recording of you and is demanding money. We help you stop paying, preserve evidence, get the content blocked and removed, and file the complaint discreetly.

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Hacked account recovery

WhatsApp, Instagram, Facebook or Gmail taken over, or a fake profile in your name asking your contacts for money. We get the real account back, the fake one removed and the damage contained.

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Identity theft and SIM swap response

Your SIM stopped working, a loan appeared in your name, or your Aadhaar or PAN is being used by someone else. We close the holes, dispute what is not yours and put the record straight with the bureaus.

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Cyberstalking and online harassment response

Someone will not stop messaging, following, threatening or exposing you online. We build the evidence, use the platform and legal routes that actually work, and stay with you through the complaint.

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Content removal and online reputation

Private images, defamatory posts, fake reviews or doxxed details about you are online. We get them removed through platforms, Google and, where needed, a court order, and document everything.

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Loan app harassment response

A loan app is calling your contacts, morphing your photos or demanding money you do not owe. We stop the harassment using RBI rules and the police, block the access they have, and settle only what is real.

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Investment, trading and crypto scam response

A trading app, Telegram tips group, "guaranteed" scheme or crypto platform has taken your money and stopped withdrawals. We file the right complaints, write the freeze letters and tell you honestly what can still be done.

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Job, matrimonial and romance scam response

A job offer, a match or an online partner turned out to be a scheme to take your money or your documents. We file the complaints, stop further loss, and handle the shame part without judgement.

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Personal device and privacy audit

You suspect your phone or laptop is being watched, or you want to be sure it is not. A structured check for spyware and stalkerware, account hygiene, and a privacy setup you can keep.

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Digital evidence and forensic report

Screenshots, chats, emails and recordings only help if they will be accepted. We preserve digital evidence properly, analyse what it shows, and certify it under section 63 of the Bharatiya Sakshya Adhiniyam.

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Legal support for FIRs and cyber complaints

The complaint is drafted, the sections are right and the police have no reason to send you away. FIR drafting, cyber cell complaints, escalation when nothing moves, and referral to a lawyer when it is time.

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Senior citizens and family digital safety plan

One-time setup of phones, banking and accounts for parents and the household, a plain family protocol for scam calls, and a quarterly check so the protection does not quietly lapse.

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How it works

From first call to closure

  1. Tell us what happened

    A short call or message. Dates, amounts, platform, what you have already done. We tell you immediately whether there is something time-critical left to do.

  2. Written action plan

    Within a working day you get a plan in plain words. What to file, with whom, what to send, and what to expect from each step.

  3. We prepare the paperwork

    Complaints, bank dispute letters, evidence sheets, regulator escalations. Drafted so the person reading them can act without asking you for more.

  4. Follow-up until closure

    We track acknowledgements, chase the bank and the cyber cell, and tell you when a step has genuinely run its course.

Frequently asked questions

Can you get my money back?

Sometimes, partly, and only when the money is still in the chain when banks act. We improve the odds by acting fast and filing correctly. We never guarantee recovery, and we would advise you to walk away from anyone who does.

Do I still need to call 1930 if I contact you?

Yes. 1930 and cybercrime.gov.in are the only channels that trigger the bank-freeze system. Do that first; we work alongside it.

What does it cost?

The first conversation is free. After that, most individual matters are a fixed fee agreed before any work starts. You will never get a surprise bill.

Is what I tell you confidential?

Yes. Sextortion, romance scams and harassment cases are handled by one person, on a need-to-know basis, and we delete case material on request once the matter closes.

Need a person, not a search result?

Tell us what happened. We explain what to do next, in plain words, and handle the paperwork if you want us to.