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Lost money to a cyber fraud? Call 1930 now and file at cybercrime.gov.in. The first hour matters.

What to do, step by step →
Cyber Crime Help Desk An initiative from Kramate for Society

Type of cyber crime

Social media & account hacking

Your WhatsApp, Instagram, Facebook, email or X account taken over, or a fake profile created in your name to cheat your contacts.

Account takeovers usually start with a "verification code" the victim is tricked into sharing, a reused password from an old leak, or a malicious link. Once inside, attackers message contacts for "urgent" money, post investment ads, or lock the owner out and demand payment. Impersonation profiles do the same without ever touching your account.

How it usually looks

  • A friend forwards a WhatsApp code and asks you to send it back; your WhatsApp moves to their phone.
  • Your Instagram now posts crypto-trading screenshots and your recovery email has changed.
  • A Facebook profile with your name and photos asks your relatives for hospital money.

Law that applies

ProvisionWhat it coversPunishment
IT Act 2000 s.43 / s.66Unauthorised access to a computer resourceCompensation; up to 3 years and fine
IT Act 2000 s.66C / s.66DIdentity theft; cheating by personationUp to 3 years and fine
BNS 2023 s.319Cheating by personationUp to 5 years and/or fine

Sections are quoted for orientation; the police decide the final charge sheet. Verify text at indiacode.nic.in.

Where to report

  1. Use the platform's hacked-account recovery flow first; it is faster than any police process.
  2. Warn your contacts from another channel so nobody sends money.
  3. File on cybercrime.gov.in with screenshots and the fake profile URL; the complaint number speeds up platform takedown.
Full reporting guide

How to prevent it

  • Two-step verification on WhatsApp and 2FA (authenticator app, not SMS) everywhere else.
  • Never share a code you receive, whoever asks.
  • Unique passwords through a password manager.

Frequently asked questions

How long does Instagram take to restore a hacked account?

Hours to a couple of weeks, depending on whether you can still access the original email or phone and whether the attacker changed them. Starting from instagram.com/hacked with a selfie-video verification is usually fastest.