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Lost money to a cyber fraud? Call 1930 now and file at cybercrime.gov.in. The first hour matters.

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Cyber Crime Help Desk An initiative from Kramate for Society

Sector package

Security and brand protection for e-commerce and D2C brands

Your brand is the attack surface. Lookalike stores, fake customer-care numbers and cloned apps steal from your customers and your reputation while your own checkout is probed for weaknesses.

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What goes wrong in e-commerce & d2c

  • Fake stores and customer-care numbers

    Scammers run ads for your brand, take payment and vanish. Victims blame you.

  • Account takeover and refund abuse

    Credential stuffing against customer accounts; refund and chargeback fraud at scale.

  • Payment and checkout weaknesses

    Price tampering, coupon abuse and skimming scripts on the checkout page.

Rules that apply to you

  • Consumer Protection (E-Commerce) Rules 2020; grievance officer duties.
  • DPDP Act 2023 for customer data; PCI DSS for card handling.
  • Intermediary rules for marketplaces; takedown response timelines.

The package

Tell us about your e-commerce & d2c

No charge for the first conversation.